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Conditions of Use

5. Retention of title

The customer is the owner of the delivered goods only when the products are totally paid. He does not have the right, to sell or hypothecate the goods before he is the owner. If he handle contrary to contract us is allowed to reclaim the sold products. This is not a rescission from the contract of sale.

6. Warranty

The statutory warranty according to German law (Bürgerliches Gesetzbuch, BGB) is valid. The warranty period for new articles amounts 24 months (§ 438 Abs. 3 BGB) since the date of the account, for used goods twelve months since the date of the account. There is no warranty in case of over voltage, incorrect handling, mechanical damages, not observation of the instruction for use and for damages, which arise from persons, who are not authorized by Pascal Papara.

7. Return guarantee

The customer has a return guarantee by German legal requirements (§ 356 BGB). The customer can send us the articles back without any reasons in the space of two weeks. The period starts when the customer receive the products and this information in written form. Only if you ordered bulky goods, you can use your return guarantee by request (for example by mail or email) Ares Computer to pick up the articles. The address for the return and the request is: Ares Computer c/o Pascal Papara, Overbruckstrasse 50, 47166 Duisburg, Germany. To comply with the term it is necessary to send the articles back just in the term of two weeks. The reconsignment take place on our account and risk.

When the return is effective, the received benefits inclusive using advantages must be given back. If the article is in a worse condition than at the time of delivery, Ares Computer Pascal Papara has the right to demand compensation. This does not apply for the check of the good as it would be possible in a store. The customer can avoid the demand for compensation by not using the product like the owner and refrain everything which can reduce the value of the article. The return guarantee does not apply for unsealed software, for newspapers, magazines and for goods, which were composed to a customers specifications or composed definitely for the personal requirements of a customer.

8. Data protection

Ares Computer Pascal Papara guarantees the customers the absolute protection of their personal data. Ares Computer uses the stock data exclusively for the order processing. All customer data were stored and processed in compliance with the legislation stated by the federal data protection act (Bundesdatenschutzgesetzes, BDSG) and the teleservice data legislation (Teledienstedatenschutzgesetzes, TDDSG). The customers have the right to amend, block and delete their personal data or request us to do it for free. In this case please contact or send us your demand by mail. We draw special attention to the fact that no personal data (including email and postal address) will be accessed and passed on to third party without receiving revocable permission from the customer. Co-operation partner, which need the data for the order processing (for example DHL), are excluded. In this cases the co-operation partners receive only the wherewithal minimum.

All shop sites which may contain personal details will be transferred only when encrypted.

You have further questions or notes to our data protection regulations? Please contact us.

9. Applicable law, place of fulfilment, court of jurisdiction

German law is valid. 

10. Dispute resolution 

The Links opens in new window/tabOnline Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.


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